How We Helped a Retail Company Reduce Costs with Custom Software
In a market as competitive as retail, every percentage point of efficiency counts. In this case study, we share how we helped a regional retail chain reduce its operational costs by 23% in less than 12 months through the development and implementation of a customized technological solution.
This project demonstrates how a well-executed digital strategy can transform operations, automate processes, and generate a direct impact on business results.
Client Context
Our client is a retail company with more than 20 physical stores, regional presence, and a catalog of over 15,000 products. Their daily operation involved manual tasks, non-integrated systems, and high costs in repetitive processes such as inventory control, purchasing, and stock replenishment.
Project Objective
- Reduce operational costs associated with inventory, purchasing, and logistics
- Eliminate unnecessary manual tasks
- Increase accuracy in decision-making
- Generate real-time visibility of key metrics
- Digitize processes without interrupting daily operations
Implemented Solution
We developed an integrated internal management platform that connected purchasing, inventory, and supply areas, with the following key features:
- Smart inventory module with overstock and shortage alerts
- Automated orders to suppliers based on real rotation
- Dashboard with real-time operational metrics
- Integration with ERP and point of sale systems
- Predictive reports to optimize purchasing decisions
Additionally, we designed the system with an intuitive interface to ensure a quick adoption curve in stores and headquarters.
Results Achieved
In less than a year, the benefits were measurable:
- 23% reduction in total operational costs
- 35% fewer hours spent on manual inventory tasks
- 92% accuracy in automated orders
- Elimination of 4 independent tools thanks to centralized integration
- Return on investment (ROI) in just 6 months
Client Testimonial
“What used to take us days is now done automatically. The software gave us control, visibility, and time to focus on what really matters: better serving the customer and growing the business.”
Key Success Factors
- Active listening to the retail team to understand their daily work
- Prototypes validated with real users before development
- Incremental development with functional deliveries every 2 weeks
- On-site training and post-launch support
Lessons Learned
- Technology should not adapt to the company: it must adapt to the user
- Investing in a solid discovery phase avoids rework and improves results
- Operational automation is not optional: it is a clear competitive advantage in retail
